Effective Date: July 31, 2026

At Time Sublime, we are committed to delivering fine timepieces that match our uncompromising standards of craft and condition. If you are not entirely satisfied with your purchase, our Return Policy outlines the transparent terms and procedures for initiating an eligible return or exchange.

Inspection Window & Eligibility Conditions

We offer a 7-Day Inspection & Return Window starting from the recorded date of delivery. To qualify for a return or exchange, the timepiece must satisfy the following strict criteria:

• Unworn Condition: The watch must remain in completely unworn, original condition with zero signs of physical wear, strap creasing, sizing adjustments, micro-scratches, or case handling.
• Complete Set Packaging: All original factory boxes, warranty cards, manuals, hang tags, protective plastics, and included links must be returned intact.
• Unbroken Security Tags: Any anti-tamper security seals attached to the watch must remain completely unbroken and intact.

Mandatory Delivery Verification (Unboxing Video Requirement)

Due to the high-value nature of luxury horology, clients are required to film a continuous, clear **unboxing video** when opening their delivery package for the first time.

This video must show the sealed carrier box, shipping label, package opening, and physical inspection of the watch and accessories. In the rare event of a reported missing item, shipping damage, or incorrect reference, this unboxing video is mandatory to validate carrier insurance claims and initiate a resolution.

Restocking Fee & Fees Structure

• 5% Restocking Fee: A mandatory 5% restocking fee applies to all approved return or exchange requests. This covers high-value cargo re-inspection, vault re-processing, and security re-verification.
• Shipping Charges: Original express shipping and transit insurance fees incurred during initial fulfillment are strictly non-refundable.
• Return Transit Costs: Clients are responsible for all return shipping costs. Returns must be dispatched via an authorized express carrier with full high-value transit insurance.

Exclusions & Non-Returnable Items

To preserve secondary market integrity, the following categories are strictly Final Sale and non-returnable:

• Bespoke Sourced Timepieces: All watches specifically acquired or sourced on behalf of a client via our global sourcing network.
• Special Orders & "Price on Request" Items: Custom orders or items specially requested to fulfill a specific request.
• Altered or Worn Timepieces: Any watch showing signs of wear, third-party link removal, physical damage, or altered components post-delivery.
• Promotional Sales: Timepieces purchased on clearanced sale or marked as non-returnable prior to purchase.

How to Initiate a Return

• Step 1 (Request RMA): Contact our client support team within 7 days of receipt to request a Return Merchandise Authorization (RMA) number. Provide your invoice number, detailed photos of the watch, and a reason for return.
• Step 2 (Secure Packaging): Carefully pack the timepiece inside its original factory box and shipping carton, ensuring all paperwork and links are included. Clearly write the RMA number on the outer packaging slip.
• Step 3 (Insured Shipment): Ship the package back via an expedited carrier with full transit insurance and signature requirement enabled.

Refund Processing Timelines

Once received at our facility, our master watchmakers conduct a 24-to-48-hour diagnostic inspection to confirm condition compliance. Upon approval, your refund (minus the 5% restocking fee and original shipping costs) will be issued to your original payment method within 5 to 7 business days.

Authenticity & Quality Guarantee

If you have any questions regarding the condition or authenticity of your timepiece, contact our advisory team immediately. Every watch sold by Time Sublime is backed by our 100% Authenticity Guarantee.

Contact & Business Information

For assistance with return requests or policy inquiries, please reach out to our client care team using the details below:

Time Sublime
Phone: 888-707-TIME
Email: ian@time-sublime.com

282 Katonah Ave, PMB 526
Katonah, NY 10536